Help online
With you wherever you go
Check upcoming departures
Access the schedules for upcoming trains, metros, buses, and trams anytime on the website and app in the “Station Schedules” section".
Current topics
All our help topics
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5 days a week
Our advisors listen to you and answer you 7 days a week. -
Accessibility
Help pages and content adapted to everyone
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Advisors who speak your language
Our customer service is certified by Relation Client France, and we also have advisors who speak your language to support you closely. -
SNCF Connect Voted Customer Service of the Year 2026
Thanks to our customers for their trust and our teams for their daily commitment.